What to Anticipate During Your Cleaning Service

1. You can trust the individuals we send to your home, as all our professional cleaners have passed thorough background checks. They are also well-trained and insured, ensuring protection for both you and them.

2. When our cleaning team arrives, they will come equipped with all the necessary tools and supplies. You don’t need to prepare anything in advance.

3. If you’re at home during the cleaning, our team will start with a brief walk-through to identify any specific areas of concern before they begin. You don’t have to leave; they will work around you, but it might be helpful if you can move from room to room to give them the space they need.

4. Should the initial walk-through reveal any of the following issues: significant hard water or lime scale buildup, heavy grime on walls, blinds, window sills, baseboards, or vents, excessive pet hair or waste on furniture and floors, clutter or trash, insects (dead or alive), or stubborn stains on tiles, toilets, bathtubs, flooring, countertops, doors, and walls, we will contact you right away to discuss our findings. We will reassess the invoice and talk about additional services needed to address these concerns, which may lead to an increase in the service fee based on the extent of the work required.

5. If mold is discovered in your home, we will inform you immediately, and that area will not be cleaned due to safety concerns.

6. Please be aware that our cleaners cannot move large appliances or furniture, nor can they reach areas higher than 6 feet for liability reasons.

7. We reserve the right to decline any job if the condition of the space significantly exceeds what was booked, making it unmanageable for our team. This includes situations like hoarding or homes with extreme clutter.